Privacy Policy

Last Updated: March 27, 2026

Ivory Dental Aesthetics (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, use our services, or communicate with us, including via text message (SMS/MMS).

Information We Collect

We collect personal information that you voluntarily provide to us, including:

Name, date of birth, and contact details (phone number, email address, mailing address)
Insurance and billing information
Dental and medical history relevant to your care
Appointment preferences and scheduling information
Information submitted through our website forms, including appointment requests and contact inquiries

How We Use Your Information

We use the information we collect to:

Provide, manage, and improve your dental care
Schedule and confirm appointments
Send appointment reminders, recall notices, and follow-up communications via phone, email, or text message
Process billing and insurance claims
Respond to your inquiries and requests
Comply with legal and regulatory requirements

Text Messaging (SMS/MMS) Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

When you opt in to receive text messages from Ivory Dental Aesthetics, we collect your mobile phone number and your consent to receive messages. This information is used solely for the purpose of sending you the communications you have consented to receive, including: appointment confirmations, appointment reminders, recall notices, review requests, and billing communications.

Your text messaging opt-in data, consent, and mobile phone number are never sold, rented, or shared with any third party for that third party’s own marketing purposes. We may share your information with service providers who assist us in delivering text messages (such as our messaging platform), but only to the extent necessary to provide the service, and these providers are contractually prohibited from using your information for any other purpose.

Opting Out Of Text Messages

You may opt out of receiving text messages from us at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message, and no further text messages will be sent to you unless you re-subscribe.

For help with text messaging, reply HELP to any message, or call our office or contact us at info@ivorydentalaesthetics.com.

Data Protection & Security

We implement industry-standard security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:

Encryption of data in transit and at rest
Restricted access controls for team handling personal information
Secure storage of physical and electronic records
Regular review of our data protection practices

While we take reasonable steps to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

Sharing Of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service providers: With trusted vendors who assist us in operating our practice, processing payments, or delivering communications, under strict confidentiality agreements
Legal requirements: When required by law, court order, or governmental regulation
Healthcare operations: As permitted under HIPAA for treatment, payment, and healthcare operations

HIPAA Notice

As a dental practice, we are subject to the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) is handled in accordance with our Notice of Privacy Practices, which is available at our office and upon request. Text messages sent by our practice contain only scheduling information (date, time, provider) and do not include clinical details, diagnoses, or treatment information.

Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information, subject to legal retention requirements
Opt out of text message communications at any time
File a complaint if you believe your privacy rights have been violated

Changes To This Policy

Ivory Dental Aesthetics may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Ivory Dental Aesthetics
1801 Oakland Blvd Suite 120, Walnut Creek, CA 94596
Phone: Call our office
Email: info@ivorydentalaesthetics.com